RETURN & REFUND POLICY

To ensure the highest level of customer satisfaction when purchasing products from Inashiro, we provide the following Return & Refund Policy.

1. Eligible Cases for Return or Refund

Inashiro offers a product replacement or refund under the following circumstances:

  • The product is severely damaged, dented, broken, or leaking during transportation.
  • The delivered product does not match the confirmed order in terms of product type, specifications, or quantity.
  • The product has a manufacturer’s defect or has expired before being delivered to the customer.

2. Return & Refund Conditions

Product Condition

  • The product must be in its original condition, with its packaging and labels intact, and must not show any signs of tampering, unsealing, opening, or use.

Supporting Documents

  • Customers are requested to provide the purchase invoice, delivery note (if applicable), and clear photos or videos showing the condition of the product upon receipt for verification.

Return Request Period

  • Requests for a return or refund must be submitted within 07 days from the date the product is received from the shipping carrier or freight forwarding service.

3. Return & Refund Procedure

If any issue is identified upon receipt of the product, customers are requested to keep the product in its original condition and contact Inashiro immediately via our Customer Support Hotline:

Upon receiving the request, Inashiro’s Customer Service team will verify the information and arrange the appropriate solution, which may include collecting the product for inspection, replacing the product, or issuing a refund, depending on the nature of the case.